Honest business practices, quality first, heartwarming service

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Last Updated:2026年4月25日

Company Name:陕西拓恒龙瑞科技有限公司

Address:陕西省西咸新区空港新城临空产业园2期6号楼2单元412室K1574

Authorized Director:吉呼楞

Social Credit Code:91611101MAK7BW5T64

Email:service@mail.ruxbaze.com

Phone:+86 19292455042

We are a brand operator focused on the U.S. market, committed to providing high-quality products and thoughtful after-sales service to every customer. If you have any questions regarding shopping inquiries, order tracking, logistics, after-sales support, policy questions, or other matters, please feel free to contact us through official channels. We are dedicated to serving you.

1. Official Contact Information

Exclusive Customer Service Email: service@mail.ruxbaze.com
We recommend that you contact us via email for more detailed communication. You can describe the issue in detail and attach any relevant documents (order screenshots, product photos, etc.), which will help our customer service team verify and process your issue efficiently. All inquiries are recorded for traceability, ensuring the protection of your legal rights.

2. Customer Service Hours

Service Hours (UTC+8:00 ): Monday to Friday, 9:00 AM – 6:00 PM
We do not process inquiries on weekends or public holidays. Emails sent during non-working hours will be prioritized and answered on the first working day. Please be patient while waiting for a response.

3. Order and Logistics Basic Information

  • Shipping Time: After successful payment, we will complete order processing and shipping within 1-3 business days, with orders packed and shipped in the order they are received.
  • Delivery Time: Once the product is shipped, the usual delivery time is approximately 12-14 days. Delivery times may be slightly affected by international transit, customs clearance, and regional delivery factors, which is normal.

    • 4. Scope of Inquiries

    You can contact us via the official email for the following types of inquiries:

  • Pre-sale inquiries: product specifications, parameters, usage instructions, stock availability, etc.
  • Order-related issues: payment, order status, order modifications, cancellations, etc.
  • Logistics-related issues: shipping progress, tracking inquiries, logistics abnormalities, delays, etc.
  • After-sales issues: returns, exchanges, warranties, refunds, etc.
  • Platform policies, tax rules, delivery range, etc.
  • Suggestions or complaints feedback.

    • 5. Helpful Tips for Inquiries

  • To improve processing efficiency, we recommend including the order number, a detailed description of the issue, and any relevant screenshots/documents when sending your email. This will help our customer service team quickly verify and resolve your issue.
  • Please only use the official customer service email. Avoid trusting any personal contact information or unfamiliar links to prevent fraud and protect your account and funds.
  • We adhere to the principle of honest service and take every customer inquiry and feedback seriously. We are fully committed to resolving your issues. Thank you for your trust and support!