Last Updated:2026年4月25日
Company Name:陕西拓恒龙瑞科技有限公司
Address:陕西省西咸新区空港新城临空产业园2期6号楼2单元412室K1574
Authorized Director:吉呼楞
Social Credit Code:91611101MAK7BW5T64
Email:service@mail.ruxbaze.com
Phone:+86 19292455042
We are a U.S.-based brand, and we always prioritize product quality and after-sales support to provide reliable and comprehensive after-sales services to every customer. To protect the legitimate rights of our users and ensure worry-free shopping, we hereby transparently announce our official product warranty policy. All customers who purchase products from our store are entitled to the warranty services outlined in this policy.
Official After-Sales Inquiries Email: service@mail.ruxbaze.com
Customer Service Hours (UTC+8:00 ): Monday to Friday, 9:00 AM – 6:00 PM
Inquiries sent during weekends or non-working hours will be responded to on the next business day.
1. Basic Order Shipping and Logistics Timeliness
For all customer orders, we will complete the order processing, packaging, and shipping within 1-3 business days. Orders are processed in the order they are received, ensuring efficient handling of each order.After the product is shipped, the usual delivery time is 12-14 days. Delivery times may be slightly affected by factors such as regional delivery, weather, and customs clearance, but overall, the delivery process is stable and controllable.2. Official Warranty Period
All genuine products sold in our store come with a 1-year official warranty, starting from the date the customer receives the product. During the full warranty period, if the product meets the warranty conditions, we will provide free after-sales support according to this policy.
3. Warranty Service Coverage
Within the 1-year warranty period, if the product experiences performance issues, product function abnormalities, or manufacturer quality issues under normal usage and care (without human damage), it will be covered by the official warranty. We will provide free testing, repairs, and other after-sales services to resolve any product quality issues.
4. Warranty Exclusions (Not Covered by Warranty)
To ensure fair and just after-sales service, the following conditions are not covered by the free warranty and are explicitly excluded:
Products beyond the 1-year official warranty period will no longer be eligible for free warranty service.Damage caused by human factors, including unauthorized disassembly, modification, violent impacts, crushing, water damage, or any unauthorized repairs or internal structure alterations.Product faults or damage caused by improper use, violation of product instructions, or failure to follow the product manual.Natural wear and tear, normal surface scratches, stains, or other cosmetic issues that do not affect the product's normal functionality.Damage caused by force majeure factors such as natural disasters, high-temperature corrosion, accidents, etc.5. Warranty Application Process
If a product encounters a fault that meets the warranty conditions, the customer can contact us directly via the official after-sales email, providing order information, a description of the product issue, and photos or videos of the product defect.Customer service will verify the order information and confirm that the issue is covered under the warranty. We will inform the customer of the subsequent steps (repair, testing, etc.) as soon as possible.Customers should follow the instructions provided by customer service to complete the after-sales process. We will handle the case promptly, ensuring the customer’s legitimate after-sales rights.6. After-Sales Tips
Customers are advised to keep their order information and purchase receipts as important references for verifying warranty claims.If a product malfunctions, please avoid disassembling or repairing it yourself to prevent further damage, which may affect your warranty eligibility.All warranty services are handled directly by our official team, and there are no third-party authorized channels. Please be cautious of unofficial after-sales services to protect your rights.We remain committed to quality assurance and attentive after-sales service, ensuring a smooth shopping experience for you. Thank you for your trust and support!
